FAQ - Shipping and Order Canceling

  1. What is the processing time for domestic orders?

    • All domestic orders are processed within 2-3 business days, excluding weekends and holidays. In case of high order volume, there may be a slight delay.

  2. How long does it take for local deliveries within Ajman, Dubai, Sharjah, Umm Al Quwain, RAK, Fujairah?

    • The standard delivery time for local deliveries within these areas is 1-2 business days.

  3. Is there a shipping charge for local deliveries?

    • Yes, there is a shipping charge of AED 10 for local deliveries within Ajman, Dubai, Sharjah, Umm Al Quwain, RAK, Fujairah. However, orders above AED 300 are eligible for free shipping (Terms and Conditions apply).

  4. What is the delivery time for orders to Abu Dhabi?

    • The standard delivery time for orders to Abu Dhabi is 2-4 business days.

  5. How much is the shipping charge for deliveries to Abu Dhabi?

    • The shipping charge for deliveries to Abu Dhabi is AED 30. However, orders above AED 300 qualify for free shipping.

  6. How will I know if my order has been shipped?

    • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. The tracking number will become active within 24 hours.

  7. Who is responsible for customs duties and taxes?

    • The customer is responsible for any customs duties and taxes applied to the order. SeoulOasis.com is not responsible for these fees.

  8. What should I do if I receive a damaged product?

    • If you receive a damaged product, please contact our customer support team via email at info@Seouloasis.com or through WhatsApp at +971 55 813 8385. Provide your order number, and they will assist you in arranging a refund or exchange.

  9. Do you offer international shipping?

    • Currently, we do not offer international shipping. We only ship within the UAE.

 

FAQ - Order Canceling and Delivery Time ETA

  1. Can I cancel my order?

    • Yes, you can cancel your order. Please contact our customer support team at returns@seouloasis.com or +971 55 813 8385 to initiate a cancellation request.

  2. How do I return an item?

    • To return an item, follow these steps:
      • Visit "Create a Return Request" on our website.
      • Contact our customer support at returns@seouloasis.com or +971 55 813 8385 to initiate a return request.
      • Pack the item securely in its original packaging and include your proof of purchase.
      • Wait for our representative to pick up the item within 1-2 business days.

  3. What are the conditions for a return?

    • The item must be in new and unused condition.
    • The return must be made within 15 days of the purchase or delivery date.
    • The item must be accompanied by the original order confirmation and delivery note as proof of purchase.
    • Installed items are not eligible for return or exchange.

  4. How will I receive my refund?

    • Refunds will be issued in the same manner as the original purchase. Cash refunds will be provided for cash purchases, and credit/debit card refunds will be issued for credit/debit card purchases.
    • Refunds for online credit card purchases will be made through the credit/debit card used.
    • Refunds for PayPal purchases will be made through the PayPal account.

  5. What happens if a product is out of stock?

    • If a product is out of stock at the time of picking, Seoul Oasis will choose an alternative. If the price of the new product is higher, you will not be charged extra. If the price is lower, you will pay a smaller amount.

  6. How can I contact customer support for further assistance?

    • For any further questions or assistance, feel free to contact us at +971 55 813 8385 or via email at info@seouloasis.com. Our customer support team is always ready to help.