Return and Refund Policy

At Seoul Oasis, we are committed to providing our customers with the highest level of satisfaction. If, for any reason, you are not satisfied with your purchase, you may return it for a full refund or exchange within 15 days of the purchase date.


To return an item, please follow the steps below:

Please Visit Create a Return Request

  1. Contact our customer support at or +971 55 813 8385 to initiate a return request.

  2. Please pack the item securely in its original packaging and include your proof of purchase.

  3. Wait for our representative to pick up the item within 1-2 business days.

Return Conditions

  1. The item must be in new and unused condition.

  2. The item must be returned within 15 days of the purchase or delivery date.

  3. The item must be presented with the original order confirmation and delivery note as proof of purchase.

  4. Installed items are not eligible for return or exchange.


  1. Refunds will be made in the same manner in which the purchase was made, i.e., cash refunds for cash purchases and credit/debit card refunds for credit/debit card purchases.

  2. Refunds will be processed after the returned item has been successfully rechecked at the pickup location.

  3. Refunds for online credit card purchases will only be made through the credit/debit card only.

  4. Refunds for PayPal purchases will be made through the PayPal account.


If the product is out of stock at the time of picking, Seoul Oasis will choose an alternative. If the price of the new product is higher, you will not be charged extra, and if it is lower, you will pay a smaller amount.

Contact Us

If you have any questions concerning our return policy, don't hesitate to get in touch with us at +971 55 813 8385 or We are always here to help.