Privacy Policy - Seoul Oasis

Seoul Oasis® in the United Arab Emirates is operated by Oasis Premium Food & Beverages Trading L.L.C, a limited liability company incorporated in 2019 in Dubai, United Arab Emirates.

This policy explains how Seoul Oasis™ ("we", "us", "our") collects, processes, uses, and discloses your personal information when you interact with our platforms, including websites and mobile apps (together, "Platforms").

What This Policy Covers

We are committed to the highest standards in handling your personal information. This policy covers:

• Types of personal information we collect;
• How and why we collect and use your information;
• When and why we may share information with other organizations;
• How we protect your personal information;
• Your rights and choices regarding your personal information.

Personal Information We Collect

We collect your personal information when you register for our services, such as:

• Your contact details (address, email, phone number), date of birth, gender, and ID/passport numbers;
• Account login details (username and encrypted password);
• Your interests, preferences, and purchase history.

Information We Collect When You Use Our Platforms

• Details of your purchases (what, when, and how you paid);
• Your browsing behavior on our Platforms;
• Device information (model, operating system, IP address, and browser type);
• Precise geolocation data.

Information from Other Sources

We may also collect information from publicly available sources or third parties, such as credit history, interests, and preferences. This helps us ensure data accuracy and tailor our marketing communications.

How We Use Your Personal Information

Providing Our Services: We use your information to process your orders, manage your account, and provide the services you request, in line with our contractual obligations.

Personalizing Your Experience: We use your information to offer personalized marketing, promotions, and services, based on your preferences and purchase history. We may seek your consent before sending certain marketing communications.

Communicating with You: We may contact you via phone, email, or social media regarding your services, promotions, and competitions you participate in, or surveys you complete.

Improving Our Operations: We analyze data to improve our Platforms, product offerings, and communication methods. We also use your information to detect and prevent fraud.

Sharing Personal Information

With Subsidiaries and Partners: We may share your personal information with our subsidiaries, retail partners, and service providers who help deliver services (such as processing payments, delivering orders, and managing technology). These partners operate under confidentiality agreements and only use your data for the purposes outlined in this policy.

Legal Obligations: We may share your personal information if required by law, to defend our legal rights, or during business transfers (such as mergers or acquisitions).

How We Protect Your Information

We maintain physical, technical, and organizational security measures to protect your personal information. While we strive to ensure security, no internet-based site can guarantee 100% security from unauthorized access or breaches.

Retention of Your Personal Information

We retain your information for as long as necessary to provide services, meet legal requirements, and resolve disputes. If you wish to stop using our services, please contact us. However, we may retain your data as required by law or to enforce our agreements.

Your Rights

You have the right to access, correct, or delete your personal information. You can also object to or restrict how we use your data. To exercise these rights, please contact us at the details below.

Cookies and Online Tracking

We use cookies and similar technologies to enhance your experience on our Platforms and provide relevant advertising. You can manage your cookie preferences through your browser settings, but disabling cookies may limit some functionalities.

Contact Us

If you have questions or concerns about this policy, or if you wish to exercise your rights, please contact us:

Email: info@seouloasis.com
Address: Seoul Oasis, Al Jurf Industrial 1, Ajman, United Arab Emirates
Phone: 065386400