Frequently asked questions

As soon as your order leaves us, we email you a tracking number. Deliveries usually arrive within 1 to 3 working days of that email.

If you were signed in when you ordered, your orders are listed in your account. For anything urgent, call us on +971 6 538 6400.

Most orders can be cancelled within about an hour of being placed. After that the order is already with the warehouse and its contents cannot be changed.

Call +971 6 538 6400 as soon as you can and we will do whatever is still possible.

• Placed — we have your order and your payment is authorised.
• In progress — it is in the warehouse being picked and packed. That takes 1 to 2 working days.
• Shipped — it has left us and has a tracking number.
• Partially shipped — it is coming in more than one delivery.
• Returned — we have received your return and finished processing it.

We take that item off the order, email you to say which one, and send the rest as normal.

If the order qualified for free delivery over AED 300 before that change, it still ships free — you do not lose that because we were short of stock.

Delivery is AED 10 within Ajman, Dubai, Sharjah, Umm Al Quwain, Ras Al Khaimah and Fujairah, and AED 30 to Abu Dhabi. It is free on orders over AED 300. The minimum order value is AED 50.

Once your order has been dispatched: Ajman, Dubai, Sharjah, Umm Al Quwain, Ras Al Khaimah and Fujairah usually receive it within 1 to 2 working days, and Abu Dhabi within 2 to 4 working days. Weekends and public holidays are not counted.

No. We deliver within the United Arab Emirates only.

Email CS@seouloasis.com or call +971 6 538 6400 with your order number and a photo of the damage, and we will arrange a replacement or a refund.

If a product is not right, you have 7 days from the purchase date to return it for a full refund to your original payment method.

Keep your proof of purchase — we need it to process the refund. Start on our returns page, which has the full terms.

Once your return reaches us and has been checked, allow up to two weeks for the money to appear on your card. The last part of that is your bank rather than us, so it often lands sooner.

Call +971 6 538 6400 or email CS@seouloasis.com with your order number within 7 days of purchase. Pack the item unused, in its original packaging, together with your order confirmation, and our driver will collect it within 1 to 2 working days of your request being confirmed.

Yes, within the same 7 days and on the same conditions as a return. If the item you want is out of stock, we refund you instead.

Unused and in its original packaging, with the order confirmation as proof of purchase. Refunds go back to the payment method you used: card payments to the same card, cash orders in cash.

Use the search box at the top of any page. A product name, a brand, or part of a description all work — you can be as broad as a flavour or as specific as a single pack.

On the product page, underneath the images. Case quantities for wholesale orders are listed there too, where they apply.

We restock weekly, and daily on the fastest-moving lines. Where a product page offers an in-stock alert, sign up and we will email you when it lands.

Anything marked coming soon is already on its way to us.

Click Forgot password? on the sign-in screen and enter your email address. We will send you a link to set a new one.

Both are on your account information page once you are signed in. Order confirmations and any email subscriptions move to the new address straight away.

We are a food and beverage trading company based in Ajman. There is no retail shop to walk into, but we do have a warehouse — call +971 6 538 6400 ahead and you are welcome to collect an order in person.

Yes. Wholesale is a large part of what we do, supplying retailers, hotels and caterers across the UAE.

Talk to the wholesale team on 055 813 8385, or browse the wholesale range and the food ingredients we stock for kitchens.

Call +971 6 538 6400 or email CS@seouloasis.com. Customer support is open Monday to Saturday, 9:00 to 18:00. Sunday is our day off.

For wholesale, 055 813 8385 reaches the trade team directly. You can also use the contact form, which takes attachments if you need to send a purchase order.