SHIPPING POLICY
SHIPPING POLICY
Thank you for choosing SeoulOasis.com (Seoul Oasis™) for your shopping needs. Our shipping policy outlines the terms and conditions for shipping both domestically and internationally.
Domestic Shipping Policy:
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Shipment Processing Time: All orders are processed within 2-3 business days, excluding weekends and holidays. In case of high order volume, shipments may be delayed by a few days. If there is a significant delay, we will notify you via email or phone.
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Shipping Rates and Delivery Estimates: Shipping charges will be calculated and displayed at checkout. For local deliveries within Ajman, Dubai, Sharjah, Umm Al Quwain, RAK, Fujairah, the standard delivery time is 1-2 business days and Shipping Charges AED 10 will apply (free shipping for all orders above AED 300 T&C Apply).
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For deliveries to Abu Dhabi, the standard delivery time is 2-4 business days and the Shipping charges AED 30 willl apply (free Shipping for all orders above AED 300).
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Shipment Confirmation and Order Tracking: Once your order has shipped, you will receive a shipment confirmation email with your tracking number. The tracking number will become active within 24 hours.
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Customs, Duties, and Taxes: SeoulOasis.com (Seoul Oasis) is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
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Damages: If you receive a damaged product, please send an email or WhatsApp message to our customer support team with your order number to arrange a refund or exchange. Our contact information is as follows:
- Email: info@Seouloasis.com
- WhatsApp: +971 55 813 8385
International Shipping Policy: We do not currently ship outside the UAE. If you have any questions regarding international shipping, please feel free to contact us on WhatsApp at +971 55 8138 385. We will do our best to make the shipment process as convenient as possible for you.