Thank you for choosing (Seoul Oasis™) for your shopping needs. Our shipping policy outlines the terms and conditions for shipping both domestically and internationally.

Domestic Shipping Policy:

  1. Shipment Processing Time: All orders are processed within 2-3 business days, excluding weekends and holidays. In case of high order volume, shipments may be delayed by a few days. If there is a significant delay, we will notify you via email or phone.

  2. Shipping Rates and Delivery Estimates: Shipping charges will be calculated and displayed at checkout. For local deliveries within Ajman, Dubai, Sharjah, Umm Al Quwain, RAK, Fujairah, the standard delivery time is 1-2 business days and Shipping Charges AED 10 will apply (free shipping for all orders above AED 300 T&C Apply).

  3. For deliveries to Abu Dhabi, the standard delivery time is 2-4 business days and the Shipping charges AED 30 willl apply (free Shipping for all orders above AED 300).

  4. Shipment Confirmation and Order Tracking: Once your order has shipped, you will receive a shipment confirmation email with your tracking number. The tracking number will become active within 24 hours.

  5. Customs, Duties, and Taxes: (Seoul Oasis) is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

  6. Damages: If you receive a damaged product, please send an email or WhatsApp message to our customer support team with your order number to arrange a refund or exchange. Our contact information is as follows:

International Shipping Policy: We do not currently ship outside the UAE. If you have any questions regarding international shipping, please feel free to contact us on WhatsApp at +971 55 8138 385. We will do our best to make the shipment process as convenient as possible for you.