Thank you for visiting and shopping at SeoulOasis.com (OASIS PREMIUM FOOD & BEVERAGES TRADING L.L.C). Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout as below.
1: Standard Delivery local (Ajman, Dubai, Sharjah, Umm Al Quwain) - 1-3 business days - AED 10 ( Above AED 320 order delivery will be free )
2:Standard Delivery local (Abu Dhabi, RAK, Fujairah ) - 2-4 business days - AED 20 ( Above AED 300 order delivery will be free )
* Same-day Express delivery is only available for orders with delivery addresses within the states of Ajman, Sharjah, United Arab Emirates.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Seouloasis.com (Seoul Oasis ) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
For damage or to exchange the products, please send an email or WhatsApp at the customer support number below to arrange a refund or to exchange the requested products after the successful investigation. ( kindly mention your order number on email or WhatsApp message )
Whatsapp: +971 52 605 3507
International Shipping Policy
We currently do not ship outside the U.A.E
In case you need your shipment outside of the U.A.E you can use third-party cargo services like Aramex shop&Ship or International SEA, and Air cargo service providers, we will deliver your order to your provided location inside U.A.E.
We will do our best to communicate with you in every step to make the shipment as convenient as possible, for more info feel free to contact us on WhatsApp +971 55 8138 385